Cancellation Policy

At Soulstar, I understand that life can sometimes present unexpected circumstances that may require you to cancel or reschedule your appointment. I kindly request that you provide at least 24 hours' notice if you need to cancel or make changes to your scheduled massage session.

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Cancellations or changes made within 24 hours of the appointment time will result in payment of full being requested. This compensates for lost appointment time and ensures that I can continue to provide exceptional service to all my clients.

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If you need to cancel or reschedule your appointment, please contact me as soon as possible. I will always do my best to accommodate your request and find an alternative time that works for you.

Your satisfaction is of great importance to me and I look forward to serving you with healing and rejuvenating treatments. I appreciate your understanding and cooperation.

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Janie x